Refund policy

This policy applies to purchases made at rovabeam.com, operated by PANDA KINGDOM LLC.

30-day returns

You may request a return within 30 calendar days of delivery. For a change-of-mind return, the light must be unused, undamaged, and complete with its accessories and original packaging. Opening the box to inspect the item does not prevent a return. Please provide your order number or another proof of purchase. Discounted purchases follow the same return rules.

Start a return

Use our contact form and include your order number, the email used at checkout, and the reason for your request. We will reply by email with the next steps and the correct return address. Wait for these instructions before mailing anything; the address on your shipping label may not be a return location.

Pack the item securely and retain your tracking receipt. Please do not send cash-on-delivery returns.

Return shipping and fees

• Change of mind: You pay the return postage. We do not charge a restocking fee.
• Damaged, defective, or incorrect item: Rovabeam covers any required return postage. Contact us before purchasing a label so we can arrange the return or another solution.
• Free delivery: Standard shipping is free to all 50 U.S. states. We do not deduct the original outbound shipping cost from an eligible refund.

Damaged, defective, or incorrect items

Let us know promptly if your light arrives damaged, does not work properly, or is not what you ordered. We may request photos or a short video to understand the issue. Once confirmed, we will arrange a refund or, with your agreement, a replacement at no additional cost. The unused-condition requirement does not apply to an item you opened or tested and found defective.

Accidental damage, misuse, and unauthorized modifications are not covered by our voluntary return policy. Nothing here limits rights you may have under applicable law.

Refunds

We will inspect your return and email you the outcome. Approved refunds are issued to the payment method used at checkout within 10 business days of approval. If we approve a refund without requiring a return, the same processing period applies. Your bank or payment provider may need additional time to display the credit.

The refund covers the amount paid for the returned item and applicable tax, taking any discounts into account. If you have not received a refund confirmation within 10 business days of approval, contact us through the form above.

Cancellations and exchanges

To request a cancellation, contact us as soon as possible. We can cancel and refund an order if it has not entered fulfillment. If it has already shipped, follow the return process after delivery. For a change-of-mind exchange, return the eligible item for a refund and place a new order.